Last updated: August 2026

Bello Vida ("Bello Vida", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase from the Bello Vida website, create an account, communicate with us, visit our store or otherwise interact with Bello Vida.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The personal information we collect depends on how you interact with Bello Vida and may include:

• Your name
• Email address
• Phone number
• Billing and shipping addresses
• Order and purchase information
• Payment confirmation and transaction information
• Account information
• Loyalty programme information
• Products you view or add to your cart
• Communications you have with us
• Returns, exchanges and customer service information
• Information you choose to provide when contacting us
• Website usage and device information

We only collect personal information that is reasonably necessary for operating our business, providing our services and improving your experience with Bello Vida.

How We Collect Your Information

We may collect personal information directly from you when you:

• Place an order online or in-store
• Create or use a Bello Vida online account
• Join or participate in our loyalty programme
• Subscribe to our marketing communications
• Contact us with a question or request
• Make a return or exchange
• Interact with our website

We may also automatically collect certain information when you use our website through cookies and similar technologies.

We may receive information from third parties that help us operate our business, including our ecommerce platform, payment providers, delivery providers and other service providers.

How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Manage returns, exchanges and refunds
• Create and manage your customer account
• Operate our loyalty programme
• Provide customer service
• Communicate with you about your purchases or account
• Send marketing communications where permitted
• Improve our website, products and customer experience
• Understand how customers use our website
• Detect or prevent fraudulent or unauthorised activity
• Maintain the security of our website and services
• Comply with our legal and regulatory obligations
• Protect the rights and interests of Bello Vida and our customers

Payment Information

Payments made through our online store are processed using secure third-party payment providers.

Bello Vida does not directly store your full credit or debit card details.

Your payment provider may collect and process information required to complete your transaction in accordance with its own privacy policy and terms.

Marketing Communications

If you choose to subscribe to Bello Vida marketing communications, we may use your contact information to send you information about new arrivals, promotions, events, offers and other Bello Vida news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included at the bottom of our marketing emails.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary regarding an order, transaction, account or customer service enquiry.

Cookies & Website Analytics

Like many online stores, Bello Vida uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website functionality and performance
• Measure the effectiveness of our marketing
• Provide more relevant advertising

Our ecommerce platform and other service providers may also use cookies or similar technologies when you interact with our website.

You can control or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website.

Information We Receive From Third Parties

We may receive personal information from third-party companies that help us provide our services.

These may include:

• Our ecommerce platform
• Payment providers
• Shipping and courier providers
• Website and technology providers
• Analytics providers
• Marketing and advertising providers
• Customer service providers

Information received from these providers will be handled in accordance with this Privacy Policy and applicable privacy laws.

How We Share Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate Bello Vida and provide our services.

This may include sharing information with:

• Payment providers to process transactions
• Courier and delivery providers to deliver your purchases
• Ecommerce and website providers
• IT, hosting and cloud service providers
• Analytics providers
• Marketing and advertising providers
• Professional advisers where necessary
• Government agencies, regulators or law enforcement where required by law

We may also disclose information where necessary to protect Bello Vida, our customers or others from fraud, unlawful activity or security threats.

Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you interact with the Bello Vida online store in order to provide ecommerce services to us.

Shopify's handling of personal information is governed by its own privacy practices and policies.

Overseas Service Providers

Some of the third-party service providers we use may be located outside New Zealand or may store and process information in other countries.

Where personal information is disclosed or processed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

Protecting Your Personal Information

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

If you have an online account with Bello Vida, you are responsible for keeping your login details and password confidential.

If you believe your account or personal information may have been compromised, please contact us as soon as possible.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and financial records, comply with legal obligations and resolve disputes.

When personal information is no longer reasonably required, we may securely delete or anonymise it.

Accessing & Correcting Your Personal Information

Under the New Zealand Privacy Act 2020, you may have the right to request access to personal information we hold about you and to ask us to correct information that you believe is inaccurate.

If you would like to request access to or correction of your personal information, please contact us using the details below.

We may need to verify your identity before responding to your request.

Third-Party Websites & Links

Our website may contain links to websites, social media platforms or services operated by third parties.

Bello Vida is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you choose to visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

Any updated Privacy Policy will be published on our website and the "Last updated" date at the top of this page will be revised accordingly.

Privacy Questions & Complaints

If you have a question, concern or complaint about how Bello Vida collects, uses or handles your personal information, please contact us.

We will endeavour to respond to privacy concerns appropriately and within a reasonable timeframe.

If you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.

Contact Us

For questions about this Privacy Policy, requests to access or correct your personal information, or other privacy-related enquiries, please contact:

Bello Vida
47B Victoria Street
Cambridge 3434
New Zealand

Email: retail@bellovida.nz