At Bello Vida, we want you to love your purchase. Please read our Shipping, Returns & Refund Policy carefully before making your purchase.

Shipping

We aim to process and dispatch all online orders as quickly as possible.

All New Zealand online orders are sent using an overnight delivery service. Once your order has been dispatched, you will receive tracking information so you can follow your parcel.

While orders are sent on an overnight service, delivery timeframes are estimates only and may vary depending on your location, courier delays, weekends, public holidays or circumstances outside of our control.

Please ensure your delivery details are correct when placing your order. Bello Vida cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Australia Shipping

We aim to process and dispatch all Australian orders within 24 hours of purchase. Once your order has been dispatched, you will receive tracking information via email.

Please allow approximately 5–10 business days for your order to arrive. Delivery timeframes are estimates only and may be affected by customs processing, courier delays, public holidays or other circumstances outside of our control.

Duties & Taxes

Orders shipped outside of New Zealand may be subject to import duties, taxes or customs charges upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

We recommend familiarising yourself with any applicable Australian import duties and taxes before placing your order.

If a parcel is refused or left uncollected due to unpaid duties or taxes, or is returned to Bello Vida due to an incorrect or incomplete delivery address or failure to collect from the courier depot, any refund issued will be less any processing fees and inbound or outbound freight costs incurred by Bello Vida.

Please ensure all shipping information is entered correctly at checkout.

Bello Vida cannot be held responsible for parcels that are lost, stolen or delayed while in transit. If you experience an issue with your delivery, please contact us and we will do our best to assist you.

Rest of World Shipping

We aim to process and dispatch all international orders within 24 hours of purchase. Once your order has been dispatched, you will receive tracking information via email.

Please allow approximately 1–2 weeks for international delivery. Delivery timeframes are estimates only and can vary depending on the destination, customs processing, courier delays, public holidays or circumstances outside of our control.

Duties & Taxes

International orders may be subject to import duties, taxes, customs fees or other charges when entering the destination country.

These charges are determined by the customs authorities of the destination country and are the responsibility of the customer. We recommend checking your country's import and customs policies before placing your order with Bello Vida.

If a parcel is refused or left uncollected due to unpaid duties or taxes, or is returned to Bello Vida due to an incorrect or incomplete delivery address or failure to collect from the courier depot, any refund issued will be less any processing fees and inbound or outbound freight costs incurred by Bello Vida.

Please ensure your delivery details are complete and correct when placing your order.

Bello Vida cannot be held responsible for parcels that are lost, stolen or delayed while in transit. If you experience an issue with your delivery, please contact us and we will do our best to assist you.

In-Store Return Policy

We want you to be happy with your purchase. Full-price items can be exchanged for a store credit within 7 days of purchase, as long as they are in their original condition, with tags attached, and you have the original receipt.

Please note that we do not offer refunds for change of mind on in-store purchases.

Sale or discounted items are final sale and cannot be returned, exchanged or refunded.

Online Returns & Refunds

We understand that shopping online can sometimes mean an item isn't quite right. Full-price items purchased online may be returned to us within 7 days of receiving your order, including Click & Collect orders.

Eligible online returns can be exchanged or refunded to the original payment method, provided:

• The item is returned within 7 days of receiving your order
• The item is unworn, unwashed and unaltered
• The item is in its original, saleable condition
• All original tags are attached
• Proof of purchase is provided
• The item was purchased at full price

Please note: Items purchased using Afterpay can only be returned for a Bello Vida store credit. Refunds to Afterpay are not available for change-of-mind returns.

Original shipping charges are non-refundable.

Non-Returnable Items

For change-of-mind purchases, the following items are final sale and cannot be returned, exchanged or refunded:

• Sale or discounted items
• Earrings
• Perfumes
• Sunglasses
• Hats

Please choose carefully when purchasing these items.

How to Return an Online Order

If you would like to return an eligible full-price item purchased online, please complete the returns form included with your order and include it with your return parcel.

You can also download our Bello Vida Online Returns Form here:

Download the Bello Vida Online Returns Form

Please return your parcel using a tracked courier service. Your return remains your responsibility until it has been received by Bello Vida. We cannot accept responsibility for returned parcels that are lost or damaged in transit.

All return shipping costs are the responsibility of the customer.

For international returns, any applicable duties, taxes or additional charges associated with returning the item are also the responsibility of the customer.

Please package your return carefully and send it to:

Bello Vida
47B Victoria Street
Cambridge 3434
New Zealand

Exchanges

If you would like to exchange an eligible online purchase, please indicate this on your returns form.

Once we have received and approved your return, we will happily send your replacement item to you at no additional shipping cost, subject to availability.

If your requested item is unavailable, we will contact you to arrange an alternative or refund.

Refunds

Once your return has been received and inspected, we will email you to confirm that your refund has been processed.

Approved refunds will be issued to the original payment method used for the purchase, with the exception of purchases made using Afterpay, which are eligible for store credit only for change-of-mind returns.

Please allow approximately 3–4 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

Sale Items

All items purchased on sale, promotion or at a discounted price are final sale.

Sale items cannot be returned, exchanged or refunded.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please contact Bello Vida as soon as possible so we can assist you.

Our exclusions for sale items, earrings, perfumes, sunglasses, hats and Afterpay change-of-mind returns do not affect your rights where an item is faulty or otherwise covered by applicable consumer law.

Nothing in this policy is intended to limit or exclude any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.