Bello Vida is a New Zealand-owned and operated business.

By accessing the Bello Vida website or placing an order through our online store, you acknowledge that you have read, understood and agreed to these Terms of Service, along with any other policies displayed on our website.

Purchases made through the Bello Vida online store are available to customers who are legally able to enter into a binding contract in accordance with applicable New Zealand law.

Pricing & Payment

All prices displayed on the Bello Vida website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST), where applicable. Shipping and delivery costs are additional unless otherwise stated and will be displayed at checkout.

Payment can be made using the payment methods available at checkout.

We take reasonable precautions to provide a safe and secure online shopping experience. Bello Vida does not directly store your credit or debit card details.

We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been confirmed.

Orders

Once you place an order with Bello Vida, you will receive an order confirmation using the contact details provided at checkout.

We reserve the right to decline or cancel an order where necessary, including in circumstances involving stock availability, pricing or website errors, suspected fraudulent activity or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange a refund of the applicable amount.

Stock Availability

We do our best to ensure that stock availability displayed on our website is accurate and up to date.

On rare occasions, an item may sell out or become unavailable before our online inventory has been updated. If an item you have ordered is unavailable, we will contact you as soon as possible and arrange a refund for the unavailable item.

Product Information

We make every effort to ensure product descriptions, photographs, colours, pricing and other information displayed on our website are as accurate as possible.

Please be aware that colours may appear slightly different depending on your device, screen or display settings.

Sale Items

All sale, promotional or discounted items are final sale and cannot be returned, exchanged or refunded for change of mind.

This does not affect your rights under the New Zealand Consumer Guarantees Act 1993 where an item is faulty or otherwise fails to meet applicable consumer guarantees.

Please refer to our Shipping, Returns & Refund Policy for full information regarding returns, exchanges, refunds and non-returnable items.

Shipping & Delivery

Shipping costs and estimated delivery timeframes are provided on our website and/or during checkout.

Delivery timeframes are estimates only. Bello Vida cannot guarantee delivery dates where delays occur due to courier networks, customs processing, public holidays or circumstances outside of our reasonable control.

Customers are responsible for ensuring the delivery information provided at checkout is complete and accurate.

Please refer to our Shipping, Returns & Refund Policy for further information regarding domestic and international shipping.

Returns & Refunds

Returns, exchanges and refunds are subject to our Shipping, Returns & Refund Policy.

Nothing in these Terms of Service or our returns policy is intended to exclude, restrict or modify any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand consumer law.

Website Information

While we make reasonable efforts to ensure the information on our website is accurate, errors may occasionally occur.

We reserve the right to correct errors, inaccuracies or omissions and to update or change information on our website where necessary.

Changes to These Terms

Bello Vida reserves the right to update or amend these Terms of Service from time to time.

Any updated Terms will take effect once published on our website. We recommend reviewing this page periodically for any changes.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Bello Vida
47B Victoria Street
Cambridge 3434
New Zealand

Email: retail@bellovida.nz